Acceptance and scope
These Terms of Service form an agreement between you and Odeysoft Technology (202203217573 / IP0575648-T). By accessing odeysoft.com, creating an account, purchasing a product, or using a service, you agree to these terms and any additional terms presented for that product, order, quotation, proposal, or statement of work.
If you act for an organisation, you confirm that you have authority to bind it. If you do not agree, do not use the affected website feature, product, or service.
Accounts and eligibility
You must provide accurate information, keep your credentials secure, and promptly tell us about suspected unauthorised access. You are responsible for activity conducted through your account unless applicable law provides otherwise.
You must be at least 18 years old or have the authority and consent required to enter this agreement. We may ask for information needed to verify an account, order, or entitlement.
Services, quotations, and project scope
Website design, development, software development, WordPress, e-commerce, maintenance, SEO, email design, and other professional services are delivered according to an accepted quotation, proposal, or statement of work. That document defines scope, deliverables, timing, dependencies, fees, revisions, acceptance, and support.
A website estimate or quotation request is not a binding offer. Work starts only when the parties accept the applicable commercial terms and any required payment has been received. Changes outside the agreed scope may require a revised fee and timeline.
Products, licences, and downloads
Software and digital templates are licensed, not sold, unless a product page expressly states otherwise. Your licence is limited, non-exclusive, non-transferable, and subject to the product-specific terms shown before or with purchase.
You may not redistribute, resell, sublicense, share access credentials or download links, remove ownership notices, or use a product beyond the purchased licence. Download availability and usage limits are shown in your account or product terms. You are responsible for keeping a secure backup after download.
Orders, prices, and payment
Prices, currency, taxes if applicable, and discounts are shown during checkout or in the accepted proposal. We may correct an obvious pricing or description error before fulfilment and will offer an appropriate cancellation or correction where required.
Online card checkout is provided through Stripe. Other payment methods apply only when stated in writing. You authorise the payment provider to process the amount displayed, and your use of its service is also subject to its terms. Ownership or licence rights are not granted until required payment is received.
Cancellations and refunds
Digital products are generally not refundable after download access, a licence key, or the digital content has been supplied, except where required by law or stated in product-specific terms. If a file is materially defective or not as described, contact us promptly so we can investigate and, where appropriate, repair, replace, or refund it.
Professional-service cancellation, deposit, third-party cost, and refund rules are set out in the accepted proposal or statement of work. Purchased domains, hosting, software licences, media licences, payment fees, and other committed third-party costs may be non-refundable. Nothing in these terms removes rights that cannot lawfully be excluded.
Your materials and responsibilities
You retain ownership of materials you provide. You grant Odeysoft the limited permission needed to use those materials to deliver the requested product or service. You confirm that you have the necessary rights and that your instructions and content are lawful, accurate, and do not infringe another person’s rights.
You are responsible for timely feedback, approvals, access, content, backups, and decisions assigned to you in the project scope. Delays or missing dependencies may affect delivery dates and fees.
Acceptable use
- Do not use the website or products unlawfully, fraudulently, to harm others, or to violate privacy, intellectual-property, anti-spam, or platform rules.
- Do not interfere with security, probe vulnerabilities without written permission, introduce malicious code, scrape protected areas, overload the service, or bypass account, payment, licence, or download controls.
- Do not misrepresent affiliation with Odeysoft or use our service to distribute prohibited, deceptive, or abusive content.
Intellectual property and portfolio use
Odeysoft and its licensors retain rights in the website, brand, software, methods, reusable components, documentation, and pre-existing materials. Project-specific ownership or licence terms are stated in the applicable proposal or product licence.
We will not claim ownership of your original content. Project credits, portfolio display, case studies, or public use of your name and work will follow the accepted project terms or separate permission; they are not automatically required by these website terms.
Third-party services
Products and projects may depend on hosting, domains, plugins, platforms, APIs, payment providers, marketplaces, or other third parties. Their availability, pricing, policies, and changes are outside our control. We will identify material dependencies where reasonably possible, but third-party terms also apply.
Warranties and liability
We will provide paid professional services with reasonable care and skill. Except for express commitments in an accepted agreement and rights that cannot be excluded, the website and general information are provided on an “as available” basis without a promise that every feature will always be uninterrupted or error-free.
To the extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, loss of profit, or loss caused by events outside reasonable control. Any specific liability cap or remedy in an accepted proposal or product term will apply to that engagement. Nothing limits liability that cannot lawfully be limited.
Suspension, governing law, and changes
We may suspend or limit access where reasonably necessary for security, suspected misuse, non-payment, legal compliance, or a material breach. Where practical, we will provide notice and an opportunity to resolve the issue.
These website terms are governed by the laws of Malaysia, and disputes are subject to the courts of Malaysia unless mandatory law or an accepted agreement requires otherwise. We may update these terms by publishing a new effective date. Material changes apply prospectively where appropriate. Contact us if you have questions.