Terms Of Service
Effective date: 2023-02-26
Introduction
These terms of service ("Terms") are a legal agreement between you ("Client") and Odeysoft Technology ("Odeysoft"), a web design and development company located at Jalan Metro Perdana Barat 1, Taman Usahawan Kepong 52100, Kuala Lumpur. By accessing or using Odeysoft's web design and development services ("Services"), Client agrees to be bound by these Terms.
Company Information
Odeysoft Technology is a web design and development company located at Jalan Metro Perdana Barat 1, Taman Usahawan Kepong 52100, Kuala Lumpur.
Description of Services
Odeysoft provides web design and development services to its clients. The Services may include, but are not limited to, website design and development, website maintenance, website hosting, and website optimization, website maintenance, copywriting. The specific Services to be provided to Client shall be set forth in a mutually agreed upon proposal or statement of work.
Payment Terms
Payment for the Services shall be made according to the following terms:
a. Payment Methods: Odeysoft accepts payment via Shopee store, PayPal, and bank transfer. Odeysoft uses CIMB Bank for its bank transfer transactions.
b. Upfront Payment: Odeysoft may require an upfront payment from Client to purchase digital licenses or subscriptions necessary to develop the project. All licenses purchased by Odeysoft will be registered under Client's project, and Client will have the right to use them. The types of licenses that may be required include graphic/picture/artwork licenses, software/script licenses, audio/music licenses, and video/movie licenses. The amount of upfront payment required will depend on the specific project and will be agreed upon in writing by Odeysoft and Client. In addition to the upfront payment, Odeysoft will collect 40% of the overall project fee as a deposit.
c. Final Payment: The final payment for the Services shall be made after the project is complete and meets Client's requirements. Odeysoft will not release the final product until full payment has been received.
Hours of Operation
Our business hours are Monday-Friday from 11am-5pm GMT +8. If you require maintenance after the posted hours, such as on weekends or holidays, you will be charged our base rate of RM200 per hour with an additional charge of RM100 per hour for after-hours assistance.
Web Site Design Credit
All ODEYSOFT TECHNOLOGY custom web design client agrees to allow Odeysoft Technology to place a small credit on their website in the form of a small line of text, established at the bottom of the website, that reads "Website Design and Development by Odeysoft Technology." This will be in the form of a small, unobtrusive hyperlink that links to the Odeysoft Technology website. The client also agrees to allow Odeysoft Technology to showcase their completed website as part of their portfolio and to use it for demonstration purposes. Client not able to give others company/people/individual to credit or demonstrate the design of Client website.
Refund
Refunds will be processed within 7 business days of request by the client, if there is a refund amount due based on the terms above.
Refund Policy
Odeysoft's refund policy is as follows:
a. Final Project Submission: Once the final project has been submitted to Client, no refunds will be given.
b. Development Stage: If Odeysoft is unable to meet Client's requirements during the development stage, Odeysoft will provide a full refund.
c. Non-Refundable Items: The following items are non-refundable:
- Graphic/Picture/Artwork license
- Third-party Software/script license
- Audio/Music license
- Video/Movie license
- Domain
- Server/Hosting
d. Website Maintenance: We offer website maintenance services to keep your website running smoothly. If you choose to cancel your website maintenance service, you will not receive a refund for the remainder of the month.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Modification
Odeysoft reserves the right to modify these Terms at any time. Any changes to these Terms will be effective immediately upon posting on Odeysoft's website or other written notification to Client.
Entire Agreement
These Terms constitute the entire agreement between Client and Odeysoft and supersede all prior or contemporaneous agreements, understandings, or representations, whether written or oral, regarding the Services.
International Customers
We are happy to accept projects from customers outside of Malaysia. However, we do require full payment of all projects prior to beginning your project via Credit Card. This is non-negotiable.
Non-Communication
If we are unable to communicate with a client on a project for a duration of at least fourteen days (14) by phone or email during the design and development process, the project will be canceled without prior notice and no refund will be issued.
If you have any questions regarding these Terms, please contact Odeysoft Technology at [email protected]